Hat to you, Mr. Cormier!
The massive leak of personal data affecting some 3 million members of Desjardins announced June 20 has caused a shock wave as much in the members as in the general population.
D es names, birth dates, social security numbers, addresses, phone numbers, emails, and other information related to transactional habits and banking products held by Desjardins clients were referred to illegally some thirds.
Throughout this saga, I believe that the President and CEO of Desjardins Group, Guy Cormier, lived up to the complexity of the task he faced, particularly the reconquest of the trust of its members.
By committing to providing life-long, free protection for all its members in the event of identity theft, that is some 4.3 million, Guy Cormier touches the heart of the problem that could cause gangrene between the management of Desjardins and all of its members.
And what’s more, when he appeared in Ottawa before the Standing Committee on Public Safety and National Security, Mr. Cormier even showed leadership by submitting to parliamentarians proposals to improve the protection of Canadians’ personal data, including In view of the upcoming deployment of 5G technology and the open banking system, which is considered the next revolution in the world of finance.
Hats off to you, Mr. Cormier, for the diligence in the crisis management that you had to go through, all the while managing to reclaim the confidence of your members!